FAQ

Frequently Asked Questions

1. Do you offer custom wedding dresses?

Yes. We offer customization options for selected wedding dress styles. Depending on the design, customization may include measurements, color, fabric, neckline, train length, and other details.

Please contact us before placing an order to discuss your requirements.

2. Can I order a custom size?

Yes. Custom sizing may be available for selected styles.

If you need a custom size, please contact us with your measurements before placing your order. We will confirm the available options with you.

3. How long does it take to make a wedding dress?

Production time depends on the dress style, customization requirements, and order details.

Before placing your order, please contact us if you have a specific wedding date. We will confirm the estimated production time for your dress.

4. How long does shipping take?

Shipping time depends on the destination and shipping method selected.

Please allow additional time for production before your order is shipped.

If you have a specific wedding date, we recommend contacting us before ordering so we can help you plan the timeline.

5. Can I customize the color or fabric?

Customization options vary by dress.

Some styles may be available in different colors, fabrics, or design details. Please contact us with your requirements and we will confirm what is possible for the selected style.

6. How do I choose my size?

Each dress may have different sizing requirements.

Please check the size information provided on the product page before ordering.

If you are unsure about your size, contact us and we will be happy to help.

7. Can I request changes to the neckline, sleeves, or train?

Some design changes may be possible depending on the dress.

Please contact us before ordering and describe the changes you would like to make. We will confirm whether the requested customization is possible.

8. Can I return or exchange my wedding dress?

Our return and exchange policy depends on whether the dress is a standard-size product or a customized/made-to-order product.

Please review our Return & Refund Policy before placing an order.

For customized dresses, please contact us before ordering if you have any questions about returns or exchanges.

9. How can I contact you?

You can contact us through our Contact Us page.

For customization inquiries, please include the dress style, your preferred size, wedding date, and any customization requirements.

We will get back to you as soon as possible.

10. Can I order a dress for an urgent wedding date?

If you need a dress by a specific date, please contact us before placing your order.

We can check the estimated production and shipping timeline for your destination and let you know whether the requested date is achievable.