Shipping Policy

1. Shipping Destinations

Gloaming Bridal ships from China to the destinations currently supported at checkout. Available shipping services and any shipping charges are displayed before you complete your purchase.

If your destination is unavailable, please contact us at support@gloamingbridal.com before placing an order. Shipping availability and transit times may vary by destination.

2. Production Time

Our gowns are made to order. Standard production generally takes 15–20 calendar days after payment and all required order details, including any custom measurements, have been confirmed.

Calendar days include weekends. If a holiday closure or a product-specific schedule changes this estimate, we will disclose the applicable timing before purchase.

Custom designs, additional alterations, or special requests may require longer production. We will confirm any additional production time with you before proceeding. Production time is separate from shipping time.

3. Shipping Time and Estimated Delivery

For orders to the United States, estimated transit time is 5–8 business days after dispatch. Business days exclude weekends and applicable public holidays.

Including standard production and transportation, estimated delivery to the United States is approximately 3–5 weeks after payment and confirmation of all required order details. This is an estimate, not a guaranteed arrival date. Customs processing, public holidays, remote delivery locations, and carrier disruptions may extend delivery.

For other destinations, please refer to the shipping information provided at checkout or contact us before ordering. The United States estimate does not automatically apply to other countries.

4. Shipping Charges, Taxes, and Import Fees

Free standard shipping is available to selected destinations. Eligibility and any shipping charges are shown at checkout. “Free shipping” refers to the shipping service and does not, by itself, mean that taxes or import charges are included.

Taxes collected by us are shown at checkout where applicable. If the treatment of import charges for your destination is unclear, please contact us before ordering.

5. Wedding Dates and Time-Sensitive Orders

If your wedding or event is within 5 weeks, please contact us before placing an order so we can assess production and delivery availability.

Providing a wedding date in an order note does not create a guaranteed delivery commitment. Any special delivery commitment or expedited arrangement must be expressly confirmed by us in writing before you rely on it.

Please also allow time for trying on your gown and any local alterations you may need.

6. Dispatch and Tracking

We will send shipping confirmation and available tracking details to the email address provided with your order after dispatch. Tracking updates may not appear immediately while the carrier processes the parcel.

If you have not received shipping information within the production time frame confirmed for your order, please contact us with your order number.

7. Delays and Order Updates

If we become aware that we cannot dispatch your order within the time frame represented at purchase, we will notify you and provide a revised estimate. Where required by applicable law, we will seek your consent to the delay and offer cancellation with a refund.

If a shipment is delayed after dispatch, contact us so we can assist with the carrier investigation. Describing delivery times as estimates does not remove our obligations or your applicable consumer rights.

8. Delivery Address and Delivery Problems

Please provide a complete and accurate delivery address, including any apartment or building number. Contact us promptly if an address needs correction. Changes may not be possible after dispatch.

If a parcel is returned because of an incorrect address, refusal, or an unsuccessful delivery attempt, we will contact you to discuss the next steps. Any proposed redelivery charges will be explained before you agree to them, subject to applicable law.

For a missing, damaged, or incorrectly delivered parcel, contact us promptly with your order number. Please retain packaging and photographs where practical to assist the investigation. We will work with you and the carrier to resolve the issue. We do not automatically disclaim responsibility once a parcel has been dispatched or marked as delivered.

9. Returns and Contact

For return and refund information, please review our Refund Policy. A shipping-origin address is not necessarily a return address; contact us for return instructions.

For shipping questions, contact support@gloamingbridal.com and include your order number, destination, and wedding or event date where relevant.

Nothing in this policy limits consumer rights that cannot lawfully be excluded.