Refund policy

Return and Exchange Policy

Thank you for choosing our store for your special occasion. We take great pride in providing high-quality wedding dresses tailored to your dreams. Please carefully read our return and exchange policy before placing your order.

Final Sale Policy:
All wedding dresses purchased from our store are considered final sale. We do not accept returns or exchanges for any reason, including:

Change of mind
Sizing issues
Style preference
Damage not reported at the time of receipt

Customization and Special Orders:
Custom-made or special order items are also final sale. Please take extra care when selecting your size and style, as we are unable to accommodate returns or exchanges once the order is confirmed.

Quality Assurance:
We conduct thorough quality checks to ensure your wedding dress meets our high standards. If you receive a dress with a manufacturing defect or if the item differs significantly from what was ordered, please notify us within 48 hours of receipt. We will address the issue on a case-by-case basis.

Sizing Information:
We encourage you to consult our sizing guide and consider professional fitting before placing your order. Our team is here to assist you with any questions about sizing and style.

By placing your order, you acknowledge that you have read and understood our return and exchange policy. We appreciate your understanding and support.

If you have any questions or need further assistance, please feel free to contact us (hannahsun0916@gmail.com)