Refund policy

Return & Refund Policy

At Gloaming Bridal, each wedding dress is carefully prepared for your order. Please review the following return and refund policy before placing your order.

Standard Size Dresses

Standard-size wedding dresses may be eligible for return if you contact us within 3 days of delivery.

To qualify for a return, the dress must be:

- Unworn
- Unwashed
- Unaltered
- Free from stains, perfume, makeup, or damage
- Returned with all original tags and packaging

Please contact us at support@gloamingbridal.com before returning any item.

Returns sent without prior authorization may not be accepted.

Custom Size & Customized Dresses

Custom-size dresses and dresses with personalized design changes are made specifically for the customer and are considered final sale.

These items are not eligible for return, exchange, or refund for reasons including:

- Incorrect measurements provided by the customer
- Change of mind
- Wedding cancellation
- Choosing the wrong size
- Personal preference regarding fit, color, or style

Please carefully review our Size Guide and confirm all customization details before placing your order.

Damaged, Defective, or Incorrect Items

If you receive a dress that is damaged, defective, or significantly different from your confirmed order, please contact us within 3 days of delivery.

Please include:

- Your order number
- Clear photos or videos of the issue
- A description of the problem

After review, we may offer a replacement, repair solution, partial refund, or full refund depending on the situation.

Return Shipping Costs

For approved returns that are not caused by our error, return shipping costs are the responsibility of the customer.

Original shipping fees, if any, are non-refundable.

If the return is required because we sent an incorrect or defective item, we will work with you to provide an appropriate solution.

Refunds

Once an approved return is received and inspected, we will notify you of the refund status.

If approved, the refund will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to post the refund.

Order Changes & Cancellations

Because wedding dresses enter production after order confirmation, cancellation or modification requests should be submitted as soon as possible.

Once production has started, cancellation or major changes may not be possible.

Contact Us

For return, refund, or order questions, please contact:

support@gloamingbridal.com